Reports To: Chief Operating Officer
FLSA Status: Part-Time, Hourly
Approved By: President & CEO
Approved Date: February 12, 2018
Revised Date: June 2, 2020
Responsible Individual will actively manage the activities of the Trellis and lending affiliates/subsidiaries.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
· Manage the activities of the lending department
· Provide Arizona licensing support services.
· Shall be available to respond to any inquiries regarding Arizona loans from the Arizona Department of Financial institutions and be present to assist with state audits and examinations.
· Oversee the review and audit of quarterly Arizona loan log for compliance.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Have three (3) years of verifiable work experience as a Mortgage Banker/lender or equivalent experience in a related business originating loans. Must be a full-time resident of the State of Arizona; Not be an independent contractor; have a stable financial background as indicated by credit report and employment history;
College degree and/or a minimum of 3 years of mortgage lending and customer service experience preferred;
Experience with Excel and Word required.
Strong spoken and written communication skills. Ability to read and interpret loan documents, disclosures, loan program information and credit reports is essential to this position. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization. Fluency and literacy in Spanish and English is preferred, but not required. Ability to effectively present information to senior management, public groups, and/or boards of directors.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratios and percent.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Knowledge of lending regulations and laws.
CUSTOMER SERVICE SKILLS
Tactful and empathetic; comfortable working with diverse communities and clients. Ability to work with the complex demands of customers and to resolve customer problems and concerns. Ability to work with the needs of internal customers to support staff in their work with clients. Ability to work collaboratively across departmental lines.
Proficient in Word, Excel, Desktop Underwriter, DBase management, customer tracking on client management system, DU and LP software, use of internal e-mail system and ability to learn and use new computer systems.
CERTIFICATES, LICENSES, REGISTRATIONS
Employee must present proof of automobile insurance coverage. Minimum liability limits shall be $100,000 bodily injury and $25,000 property damage coverage or such limits as deemed appropriate by the CEO/President.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee frequently is required to reach with hands and arms. The employee is frequently required to talk and hear. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close vision, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
EMPLOYMENT & HIRING
We comply with Equal Employment Opportunity and Affirmative Action laws and regulations.
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change.
THIS JOB DESCRIPTION REPLACES ALL PREVIOUS JOB DESCRIPTIONS FOR THIS POSITION.
If interested, please call us at (602) 258-1659.